Firstrade Customer Support Services
Here to Guide You Every Step of the Way
At Firstrade, your growth is our focus. Our expert team is available around the clock to assist you in overcoming obstacles for a smooth trading experience.
Reach Out to Our Support TeamVarious Ways to Get in Touch
Email Support
Fast responses to common questions. Personalized assistance within one business day.
Send EmailPhone Support
Customer support is available for urgent and detailed inquiries, Monday to Friday, 9 AM to 6 PM (EST) at Firstrade.
Call NowSocial Media
Follow us on Instagram, TikTok, and YouTube for the latest updates and support.
Follow UsCommunity Forum
Connect with fellow traders, exchange insights, and get your questions answered.
Join Our Trading Platform CommunityConnect Anytime
Live Chat
24/7
Assistance available 24/7 for fast support
Email Support
Support provided instantly
Quick replies within 24 hours expected.
Phone Support
Weekdays only
Business hours: 9 AM – 6 PM (GMT)
Help Center
Always available
Reach out for immediate support anytime.
Customer Service Simplified
1. Log In
Access your Firstrade account through the Member Area.
Access the Help Center
Find the "Help" or "Customer Support" section, typically located at the bottom of the page or within the main navigation menu.
1. Select Your Support Method
Choose between live chat, email, phone assistance, or browse FAQ and self-guided resources based on your preferences.
4. Provide Details
Provide your account ID and specific inquiries to receive accurate help promptly.
Explore available support options independently
Help Center
Access detailed guides and step-by-step tutorials to troubleshoot common issues on your own.
Access ResourceFAQs
Find quick answers to common questions about Firstrade’s products and features.
Access ResourceVideo Tutorials
View in-depth video tutorials to learn how to effectively use Firstrade’s tools and features.
Access ResourceCommunity Forums
Connect with our active trading community to exchange insights and learn from diverse market strategies.
Access ResourceBoost Your Profits with Expert Assistance
Describe Your Problem Clearly: Provide detailed information and relevant data.
Include your account details: Add necessary information and screenshots to expedite support.
Select Your Support Channel: Opt for live chat for quick replies or email for comprehensive issues.
Check the FAQs for quick solutions to common issues before contacting us.
Gather Your Information: Keep your login details, transaction references, and relevant files ready when reaching out.
Customer Service Advice: If responses are delayed, try contacting us via various channels like live chat or email.